Privacy Policy
Last updated: 29th June 2026
Star Flight Training ("STAR", "we", "us", "our") is a trading name of Voyager Holdings Limited, a company registered in England and Wales under company number 16702301. We operate as a Declared Training Organisation (DTO.0386) under the oversight of the Civil Aviation Authority (CAA).
This policy explains how we collect, use, store, and protect personal data when you visit our website, make an enquiry, or train with us.
1. Who we are
Voyager Holdings Limited (trading as Star Flight Training)
12 & 12B Cecil Pashley Way, Shoreham-by-Sea, BN43 5FF
Phone: 01273 044694
Email: [email protected]
Company number: 16702301
DTO approval: DTO.0386
Our Data Protection Officer is George Elisha, who can be contacted via the email address above marked for the attention of the DPO, or by post at the address above.
2. What personal data we collect
We collect different categories of personal data depending on how you interact with us.
2.1 Website enquiries
If you contact us through our website's enquiry form, we collect:
- Name
- Email address
- Phone number
- The content of your enquiry message
2.2 Student and pilot training records
If you enroll on a training course with us, we collect a more extensive set of personal data necessary to deliver and regulate flight training, including:
- Full name and date of birth
- Home address
- A copy of identification documents
- Aviation medical certificate information
- Pilot licence numbers and details
- Flight hours and training progress records
2.3 Payment information
Online payments are processed by Stripe, and in-office card payments are processed by Worldpay. We also accept bank transfer. We do not store full card details ourselves — these are handled directly by our payment processors in line with their own security and privacy standards. We may retain a record of payment amounts, dates, and references for accounting and regulatory purposes.
2.4 CAA submissions
As a CAA-approved Declared Training Organisation, we are required to share certain student and training data with the Civil Aviation Authority for licensing and regulatory audit purposes.
2.5 Aircraft hire and booking data
Aircraft hire and lesson bookings are managed through FlightCloud, a third-party booking platform operated independently of Star Flight Training's website. When you book aircraft hire or training slots, FlightCloud processes the associated personal data under its own privacy policy. We recommend reviewing FlightCloud's privacy policy directly for details of how it handles your data. Star Flight Training accesses booking data held within FlightCloud as needed to operate and administer training and hire activities.
3. Cookies
Our website only uses strictly necessary (essential) cookies required for the site to function correctly. We do not use analytics, advertising, or marketing cookies, and we do not collect any data for marketing purposes.
4. Why we use your data and our legal basis
| Data | Purpose | Legal basis |
|---|---|---|
| Enquiry form data | Responding to your enquiry | Legitimate interest |
| Training records | Delivering flight training, assessing competency | Performance of a contract |
| Medical/licence details | Regulatory compliance, training eligibility | Legal obligation |
| ID documents | Identity verification, regulatory requirement | Legal obligation |
| Payment data | Processing course/hire fees | Performance of a contract |
| CAA submissions | Licensing, audit, regulatory oversight | Legal obligation |
5. Who we share your data with
We share personal data with:
- Stripe and Worldpay — for processing payments
- FlightCloud — for aircraft hire and lesson booking management
- The Civil Aviation Authority (CAA) — as required for licensing and regulatory audit
- Zoho — our email service provider, used to send and manage correspondence
Some of our service providers may process data outside the UK as part of their own infrastructure (for example, where a provider operates international data centres). Where this occurs, we rely on the provider's own compliance with UK data protection law, including appropriate safeguards such as UK adequacy regulations or standard contractual clauses, where applicable.
We do not sell personal data to any third party, and we do not share data for marketing purposes.
6. How long we keep your data
Enquiry form submissions: retained for the regulatory minimum retention period, generally 5 years
Student/pilot training records: retained for the regulatory minimum retention period, generally 5 years, in line with CAA requirements
After these periods, data is securely deleted unless we are required to retain it for longer by law.
7. Your rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact our Data Protection Officer, George Elisha, at [email protected].
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.
8. How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including secure storage of training and identification records and restricted access to personal data within our organisation.
9. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised.
10. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact:
George Elisha, Data Protection Officer
Star Flight Training
12 & 12B Cecil Pashley Way, Shoreham-by-Sea, BN43 5FF
01273 044694